Overview
Refunds
Terms and Conditions & Refund Policy
Effective Date: [1/1/2026]
Welcome to HTG Premier IT Services. By accessing our website, scheduling services, or engaging with our company in any capacity, you agree to the following Terms and Conditions and Refund Policy. Please read them carefully.
These terms are designed to protect both you, the client, and HTG Premier IT Services by setting clear expectations, responsibilities, and boundaries.
1. Services Overview
HTG Premier IT Services provides professional IT services including, but not limited to:
- Managed IT Services and Remote Monitoring & Management (RMM)
- Computer repair and troubleshooting (Windows and macOS)
- Network and Wi‑Fi setup and support
- Cybersecurity and managed antivirus services
- Hardware sales, installations, and upgrades
- Consulting and on‑site or remote technical support
All services are provided on a professional, best‑effort basis according to industry standards.
2. Client Responsibilities
Clients agree to:
- Provide accurate and complete information regarding systems, devices, and issues
- Maintain valid backups of important data prior to service
- Respond in a timely manner to service‑related communications
- Ensure legal ownership or authorization to service the equipment or accounts involved
HTG Premier IT Services is not responsible for data loss caused by pre‑existing conditions, hardware failure, malware, or software corruption.
3. No Guarantee of Data or Outcomes
While every reasonable effort is made to resolve issues efficiently and professionally, HTG Premier IT Services does not guarantee:
- Complete data recovery
- Compatibility with unsupported or obsolete hardware/software
- Resolution of issues caused by third‑party vendors, internet providers, or manufacturers
By engaging our services, you acknowledge that technology repairs and troubleshooting carry inherent risks.
4. Managed Services & RMM Terms
Managed services, including RMM and managed antivirus, are subscription‑based and billed monthly unless otherwise stated in writing.
- A valid payment method is required to maintain service
- Coverage applies only to enrolled devices
- Services do not include after‑hours, weekend, or holiday support unless explicitly stated
- Emergency or after‑hours support may incur additional fees
Cancellation terms for managed services are outlined in the applicable service agreement.
5. Payments & Fees
- Payment is due at the time of service unless otherwise agreed in writing
- Late or unpaid balances may result in suspension of services
- Diagnostic fees, service calls, and labor charges are non‑refundable once work has begun
Pricing is subject to change with reasonable notice.
6. Refund Policy
HTG Premier IT Services maintains a fair and transparent refund policy:
Non‑Refundable Items
- Diagnostic fees
- Labor charges
- Remote support sessions already performed
- Consulting time
- Emergency or after‑hours services
- Subscription fees already billed for active service periods
Hardware & Software
- Hardware sales may be subject to manufacturer or vendor return policies
- Software licenses, digital products, and subscriptions are non‑refundable once activated or delivered
Exceptions
Refunds may be considered at our sole discretion in cases of billing errors or duplicate charges.
All refund requests must be submitted in writing within 7 days of service completion.
7. Limitation of Liability
To the maximum extent permitted by law, HTG Premier IT Services shall not be liable for:
- Loss of data, revenue, or business interruption
- Indirect, incidental, or consequential damages
- Issues caused by third‑party software, hardware, or service providers
Total liability, if any, shall not exceed the amount paid for the specific service rendered.
8. Intellectual Property
All content on this website, including text, graphics, logos, and branding, is the property of HTG Premier IT Services and may not be reproduced without written permission.
9. Termination of Service
HTG Premier IT Services reserves the right to refuse or terminate service at any time for reasons including, but not limited to:
- Non‑payment
- Abusive, threatening, or inappropriate behavior
- Misuse of services
- Requests that violate laws or ethical standards
10. Changes to These Terms
We reserve the right to update or modify these Terms and Conditions and Refund Policy at any time. Changes become effective upon posting to this page.
11. Governing Law
These terms are governed by the laws of the State of California, without regard to conflict of law principles.
12. Contact Information
For questions regarding these Terms and Conditions or our Refund Policy, please contact:
HTG Premier IT Services
Website: https://www.handytechguru.com
Email: [email protected]
Phone: (760) 515‑2687
Professional service. Clear expectations. No surprises.