1. What services do you provide?

HTG Premier IT Services offers residential and small-business IT support, including computer repair, Wi-Fi/network optimization, data backup, cybersecurity protection, remote monitoring & maintenance (RMM), virus/malware removal, printer support, smart-home device setup, email troubleshooting, and general tech consulting.

2. Do you offer remote support?

Yes. Many issues can be diagnosed and fixed remotely through our secure support tools. Remote sessions allow faster turnaround and minimize downtime for both homeowners and small businesses.

3. What is your RMM (Remote Monitoring & Maintenance) service?

Our RMM service provides continuous monitoring of your computer’s health, security, and performance. This includes automatic updates, patching, threat protection, and early detection of problems before they become costly failures. It’s designed for clients who want proactive care rather than “break-fix” support.

4. Do you offer on-site visits?

Yes. If an issue requires hands-on support — such as hardware repair, Wi-Fi setup, cabling, networking, or new-device installation — we can schedule an on-site appointment.

5. Do you work with both residential and business clients?

Absolutely. We support homeowners, small offices, independent professionals, and real-estate teams throughout the Coachella Valley.

6. How much do your services cost?

Pricing varies depending on the service needed. Some services are flat-rate, while others are billed hourly. RMM and managed antivirus are offered as monthly subscription plans. A clear estimate is always provided before work begins.

7. What forms of payment do you accept?

Most major payment methods are accepted, including credit/debit cards. RMM clients are required to keep a card on file for monthly billing.

8. What hours are you available?

Standard service hours apply Monday through Friday. Weekends, holidays, and after-hours requests may be available at an emergency rate.

9. Can you help me secure my computer or network?

Definitely. We specialize in modern cybersecurity solutions, including managed antivirus, malware protection, network hardening, password best practices, and ongoing security monitoring.

10. Do you guarantee your work?

Yes. We stand behind every service we provide. If an issue reappears within a reasonable period related to the original work, we’ll make it right.

11. Do you offer smart-home support?

Yes — we can assist with setup, troubleshooting, and integration of devices such as smart thermostats, cameras, doorbells, smart locks, Wi-Fi systems, and more.

12. How do I schedule an appointment?

You can contact us through our website, call or text 760-515-2687, or send an email to schedule a remote or on-site visit.